Shipping Policy

Some orders are shipped via Canada Post Parcel Post.  Delivery times may vary based on destination.  We offer flat-rate shipping worldwide. We also ship through Printify shipping, for which shipper may change based on the origin of the production facility.

All Canada and US orders over $400 qualify for Free standard shipping.

Requests to combine orders for the purposes of reducing shipping charges  

Whenever possible, we are happy to combine orders in order to save you some money on shipping as long as they meet the following conditions:

1) Orders that qualify for Free shipping cannot be combined with other orders for the purposes of a reduction in shipping charges on non-qualifying orders.

2) Individual orders that do not qualify for our Free Shipping offer cannot be combined for the purposes of obtaining free shipping.  Shipping charges shall not be refunded.

US & International Orders

Grey Jay Arts shall not be responsible for any duties or taxes collected by your country of residence.

Lost or stolen packages 

We shall not be responsible for shipments that are lost by the shipping agent or stolen in transit or at their final destination.  

Refunds & Returns

All products from Grey Jay Arts are FINAL SALE.  No refunds, exchanges or returns. All items are crafted to the specifications as detailed in your order.

Shipping expenses are NON-REFUNDABLE at all times.

Order Change Requests

In order to ensure accuracy in your custom orders, we do not accept change requests once an order has been placed. Should you note an error on your order confirmation, please notify us within 24 hours of placing your order. After 24 hours, no cancellation requests will be accepted.

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